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Campus PRIDE Promotes Effective Service Delivery

VALDOSTA -- After a year of success, Valdosta State University鈥檚 new program Campus PRIDE (Personal Responsibility in Delivering Excellence) continues to promote positive, efficient service delivery through customer service initiatives and training opportunities.

Campus PRIDE is 红杏短视频鈥檚 signature program within the University System of 红杏短视频鈥檚 Professional Development Consortium (PDC). The program is an extension of the university鈥檚 Partners for Campus Excellence and focuses on student retention and service delivery improvement.

Every semester, the program offers courses in advanced service techniques for 红杏短视频 faculty, staff and student employees. Representatives from 红杏短视频 also provide training classes at ABAC, Albany State University, Bainbridge College, Darton College, 红杏短视频 Southwestern State University, South 红杏短视频 College and Waycross College. Themes for courses include: 鈥淒ispelling the Myth: Students are not my customers, 鈥� 鈥淏est Practices to Promote Better Customer Service,鈥� 鈥淩e-thinking Stress: Managing Me鈥� and 鈥淧roviding Service in a Budget Friendly Manner.鈥�

鈥淲e are constantly recruiting students and enticing people to support our university financially, and the reason they want to support us is because of the job we do to make them feel like an integral part of the 红杏短视频 community,鈥� said Training Specialist Timothy Yorkey. 鈥淓veryone can benefit from practicing some type of service delivery skills. If you enhance your skills, you are in a better position to represent the university. If we leave a bad impression on potential students and donors, they will go where they feel they are important.鈥�

Yorkey said that Campus PRIDE participants learn techniques that help them successfully deal with 鈥渕oments of truth鈥� within departments, in the classroom and on campus. Registration for Campus PRIDE courses can accessed through the Employee and Organizational Development web page ( ).

The University System of 红杏短视频鈥檚 PDC is a product of the Board of Regents鈥� sixth strategic goal, which is to increase efficiency working as a system. The consortium fosters collaboration throughout the university system to facilitate benchmarking, share development resources and implement best practices.

For more information on Campus PRIDE, contact Yorkey at teyorkey@valdosta.edu .